Kazawallet Privacy Policy
Last updated: 31/05/2026
Please read this Privacy Policy carefully before using the Kazawallet Platform or any of its services.
This Privacy Policy explains how Kazawallet collects, uses, stores, shares, and protects personal data when you use the Platform, Website, Application, Bot, or any related service.
Kazawallet is a technology platform and is not a bank or financial institution. The Platform is operated by KASROAD LTD, a company incorporated in the United Kingdom with company number 16721888.
Certain financial, payment, card, exchange, blockchain, digital asset, custody, settlement, or related services available through the Platform may be facilitated or provided by third parties, including service providers, financial institutions, payment processors, blockchain networks, custodians, or licensed service providers, depending on the service type, jurisdiction, and applicable regulatory framework.
Kazawallet does not provide financial, investment, tax, or legal advice.
By using the Platform, creating an Account, or using any Service, you acknowledge that you have read this Privacy Policy and understand how your personal data is processed in accordance with it.
1. Definitions
For the purposes of this Privacy Policy:
Kazawallet or Platform means the website, application, bot, technical interfaces, and digital services made available by the Company.
Company, we, us, or our means KASROAD LTD, the operator of the Kazawallet Platform.
User or you means any person who uses, visits, registers on, communicates with, or uses any of our services.
Personal Data means any information relating to a person who can be identified directly or indirectly, such as name, email address, phone number, identity information, device data, transaction data, or any other data associated with you.
Third-Party Service Providers means any third party involved in providing, facilitating, processing, or operating any service, including identity verification providers, compliance providers, payment processors, card providers, infrastructure providers, analytics providers, agents, and blockchain networks.
2. Our Role in Data Processing
KASROAD LTD acts, where applicable, as a data controller for personal data collected or processed through the Platform where we determine the purposes and means of processing such data.
In some cases, Third-Party Service Providers may process your data as independent controllers or as processors acting on our behalf, depending on the nature of the service, contractual relationship, and legal or regulatory requirements.
3. Personal Data We May Collect
We may collect and process the following categories of Personal Data:
3.1 Account Data
This may include, for example:
full name;
username or internal identifier;
email address;
phone number;
password or authentication data in encrypted or secure form;
Account status and verification level;
Account settings and user preferences.
3.2 Identity Verification and Compliance Data
This may include, where required:
legal name;
date of birth;
nationality;
address;
government-issued identification documents;
photo, selfie, or biometric verification when using external verification providers;
proof of address;
source of funds or source of wealth;
sanctions, politically exposed person, or watchlist-related information;
any documents or information required for anti-money laundering, counter-terrorist financing, fraud prevention, or risk management purposes.
3.3 Transaction Data
This may include, for example:
transaction type;
amount and currency;
date and time of transaction;
transaction status;
internal transaction identifiers;
wallet addresses or blockchain data;
blockchain networks used;
deposit or withdrawal details;
local payment method or agent-related data where such services are used;
data related to cards, top-ups, or service providers where such services are available.
3.4 Device and Usage Data
This may include, for example:
IP address;
approximate location based on IP address;
device type;
operating system;
browser type;
device or application identifiers;
login data;
usage logs;
pages or features used;
crash and error data;
cookies and local storage data.
3.5 Correspondence and Support Data
This may include:
messages you send to us;
support tickets;
attachments and documents you provide;
conversation records;
support team notes;
complaint or dispute data.
3.6 Marketing and Communication Data
This may include:
communication preferences;
subscription or unsubscribe status for marketing communications;
interaction with messages, campaigns, or notifications;
referral or marketing source data where available.
4. Sources of Personal Data
We may obtain your Personal Data from:
data you provide directly when registering or using the Services;
your activity on the Platform;
transactions you carry out;
Third-Party Service Providers;
identity verification and compliance providers;
analytics and security providers;
public blockchain networks;
agents or local payment methods where such services are used;
competent authorities or legal entities where applicable.
5. How We Use Your Personal Data
We use your Personal Data for the following purposes:
5.1 Account Creation and Platform Operation
We use Account Data to register you, manage your Account, provide access to the Platform, operate the Services, and maintain Account records.
Legal basis: performance of a contract or taking steps at your request before entering into a contract, and our legitimate interest in operating the Platform.
5.2 Identity Verification and Compliance
We use verification and compliance data to verify your identity, apply KYC, AML, and CTF requirements, conduct sanctions screening, prevent fraud, assess risk, and comply with legal obligations or service provider requirements.
Legal basis: compliance with legal obligations, performance of a contract, and legitimate interest in preventing fraud and protecting the Platform and users.
5.3 Transaction Processing
We use Transaction Data to process deposits, withdrawals, transfers, exchanges, card services, or any other services available through the Platform.
Legal basis: performance of a contract and legitimate interest in managing operations, maintaining records, and resolving disputes.
5.4 Security and Fraud Prevention
We use Device Data, Usage Data, and Transaction Data to detect suspicious activity, protect Accounts, prevent unauthorised access, monitor misuse, and manage risk.
Legal basis: legitimate interest and compliance with legal or regulatory obligations where applicable.
5.5 Support, Complaints, and Disputes
We use Correspondence and Support Data to respond to inquiries, resolve issues, handle complaints, document disputes, and improve service quality.
Legal basis: performance of a contract and legitimate interest in managing user relationships and protecting our rights and the rights of users.
5.6 Improvement and Analytics
We use Usage Data and analytics data to understand how the Platform is used, improve performance, develop features, detect errors, and improve the user experience.
Legal basis: legitimate interest or consent where required by law.
5.7 Marketing and Notices
We may use communication data to send updates, notices, offers, or marketing communications where permitted by law.
You may unsubscribe from marketing communications at any time. However, we may still send you operational, security, or legal notices related to your Account or Services.
Legal basis: consent where required, or legitimate interest in communicating with users about our services, depending on Applicable Laws.
5.8 Legal Claims and Protection of Rights
We may use any necessary data to establish, exercise, or defend legal rights, or to handle complaints, disputes, investigations, or requests from competent authorities.
Legal basis: legitimate interest and compliance with legal obligations.
6. Automated Analysis and Risk Reviews
We may use automated or semi-automated systems to help detect fraud, assess risk, screen sanctions, monitor transactions, protect Accounts, or identify unusual activity.
These systems may result in transaction delays, requests for additional verification, temporary restrictions, or manual review.
We do not use fully automated decisions that produce legal or similarly significant effects on you without human involvement where such involvement is required under Applicable Laws.
7. Sharing Personal Data
We may share your Personal Data, where necessary, with the following parties:
identity verification and KYC providers;
compliance, AML, and sanctions screening providers;
payment processors and financial institutions;
card service providers, issuers, or processors;
technical infrastructure, hosting, and cloud storage providers;
analytics, security, and fraud prevention providers;
agents or local payment method providers where such services are used;
liquidity providers, blockchain networks, and digital asset service providers;
legal advisors, accountants, auditors, and insurers;
regulators, courts, law enforcement, or competent authorities where required or appropriate;
any related entity, legal successor, or third party in connection with a restructuring, transfer of business, merger, or sale, in accordance with the law.
We do not sell your Personal Data to advertisers.
8. Blockchain Networks and Public Data
You acknowledge that some Digital Asset transactions take place on public or semi-public blockchain networks.
Wallet addresses, transaction amounts, transaction identifiers, and transaction dates may be visible on public networks and cannot be deleted or modified by Kazawallet.
Kazawallet does not control public blockchain networks or data that becomes public on them as a result of your use of such networks.
9. Cookies and Local Storage
We may use cookies, local storage, and similar technologies to operate the Platform, maintain login sessions, improve security, remember settings, analyse usage, and improve the Services.
Cookies may include:
cookies necessary to operate the Platform;
security and authentication cookies;
analytics and performance cookies;
user preference cookies;
marketing or advertising cookies where used and subject to your consent where required.
We may use external services such as Google Analytics, Cloudflare, or similar services for analytics, security, and Platform protection purposes.
You can control cookies through your browser or device settings. Disabling certain necessary cookies may cause some Platform features not to function properly.
10. Storage and Security
We use appropriate technical and organisational measures to protect your Personal Data from unauthorised access, loss, alteration, disclosure, or misuse.
Your data may be stored on servers, cloud services, or technical infrastructure provided by Third-Party Service Providers, including hosting and cloud storage providers.
Although we take appropriate security measures, no technical system can be guaranteed to be 100% secure, and you are responsible for protecting your Account, devices, and login credentials.
11. International Data Transfers
Your Personal Data may be processed, stored, or transferred outside your country of residence or outside the country where the Company or service provider is located.
Where data is transferred to other countries, we use appropriate safeguards where required, such as suitable contractual terms, contractual obligations with service providers, or any transfer mechanisms recognised under Applicable Laws.
By using the Platform, you acknowledge that providing the Services may require processing your data across multiple countries due to the nature of digital services, Third-Party Service Providers, blockchain networks, and payment systems.
12. Data Retention and Deletion
We retain your Personal Data only for as long as necessary to fulfil the purposes described in this Privacy Policy, or to comply with legal, regulatory, accounting, tax, security, or compliance obligations, resolve disputes, or protect legal rights.
Different types of data may be retained for different periods depending on their nature and purpose:
Account Data: for as long as the Account remains active and for a reasonable period after closure as needed for operational or legal purposes;
identity verification, KYC, AML, and transaction data: may be retained for up to 5 years after Account closure or the last transaction, or for a longer period where required or permitted by law or for disputes, investigations, or compliance purposes;
support and complaint data: for as long as necessary to process requests and disputes, improve the service, and protect rights;
marketing data: until you unsubscribe or withdraw consent, or until there is no longer a legitimate need to retain it;
security and system logs: for an appropriate period for protection, audit, fraud prevention, and investigation purposes.
When data is no longer necessary, we delete it, anonymise it, or securely archive it, unless retention is required or permitted by law.
Some data may not be deleted immediately if stored in backups, but it will be protected and not used for active purposes until deleted according to the backup cycle.
13. Your Personal Data Rights
Depending on Applicable Laws and your place of residence, you may have some or all of the following rights:
request access to your Personal Data;
request correction of inaccurate or incomplete data;
request deletion of your Personal Data;
request restriction of processing;
object to certain types of processing;
request data portability where applicable;
withdraw consent where processing is based on consent;
object to direct marketing.
Some rights may be limited or unavailable in certain cases, such as where legal obligations, compliance requirements, investigations, disputes, or record-retention needs apply.
To exercise your rights, you may contact us using the contact details provided in this Privacy Policy. We may request that you verify your identity before processing any data-related request.
14. Account Closure and Data Deletion Requests
You may request Account closure or request deletion, correction, or restriction of your Personal Data by contacting the support team.
Please note that Account closure or data deletion may be subject to:
completion of pending transactions;
settlement of outstanding fees or obligations;
security and verification procedures;
KYC, AML, and compliance requirements;
record-retention requirements;
legal, tax, or accounting obligations;
disputes, investigations, or legal claims.
Accordingly, we may retain certain data even after Account closure where retention is necessary, required, or permitted by law for compliance, fraud prevention, dispute resolution, or protection of legal rights.
15. Children’s Data
The Platform is not intended for persons under the age of 18.
We do not knowingly collect Personal Data from persons under 18 years old. If we become aware that a person under this age has provided us with Personal Data, we may delete it or restrict the Account in accordance with Applicable Laws.
16. External Links and Third-Party Services
The Platform may contain links, integrations, or services provided by third parties.
Kazawallet does not control the privacy policies or data practices of independent third parties. You should review the privacy policies and terms of any external service before using it or providing your data to it.
17. Changes to this Privacy Policy
We may amend or update this Privacy Policy from time to time.
Where we make material changes, we may notify users through the Platform, email, or another appropriate method, or by updating the “Last updated” date.
Your continued use of the Platform after the updated version is published constitutes your acknowledgment of the updated Privacy Policy.
18. Contact
For any privacy-related or Personal Data-related questions, complaints, or requests, please contact us through:
Help Center: https://www.kazawallet.com/help
Email: support.kazawallet@kasroad.com