Kazawallet Terms of Service
Last updated: 31/05/2026
Please read these Terms of Service carefully before using the Kazawallet Platform or any of its services.
These Terms constitute a legally binding agreement between you and the operator of the Kazawallet Platform.
Kazawallet is a technology platform and is not a bank, financial institution, payment institution, broker-dealer, investment advisor, tax advisor, legal advisor, or licensed custodian.
The Platform is operated by KASROAD LTD, a company incorporated in the United Kingdom with company number 16721888.
Kazawallet does not target its services to residents of the United Kingdom. The Platform must not be used from any jurisdiction where the Platform’s services are prohibited, restricted, or require a licence, authorisation, or approval that is not available to the Platform or to the relevant service providers.
Certain financial, payment, card, exchange, blockchain, digital asset, custody, settlement, liquidity, or related services available through the Platform may be facilitated or provided by third parties, including service providers, financial institutions, payment processors, blockchain networks, liquidity providers, custodians, or licensed service providers, depending on the service type, jurisdiction, and applicable regulatory framework.
Kazawallet does not provide financial, investment, tax, or legal advice. Any information, prices, data, notices, or content available through the Platform must not be considered advice, a recommendation, or an invitation to invest, trade, or use any specific service.
Services available through the Platform may be subject to separate terms, eligibility requirements, restrictions, fees, verification procedures, and regulatory or operational obligations imposed by third-party service providers or applicable laws.
By using or accessing the Platform, Website, Application, Bot, or any related service, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree to these Terms, you must not use the Platform or any of its services.
1. Definitions
For the purposes of these Terms, the following words and expressions shall have the meanings set out below, unless the context requires otherwise:
Account means the account created or used by the user through the Platform.
Kazawallet or Platform means the technical system and digital services available through the website, application, bot, or any other interface made available by the Company.
Company means KASROAD LTD, the operator of the Kazawallet Platform.
User or you means any natural or legal person who uses or attempts to use the Platform or any of its services.
Services means any services, functions, or features available through the Platform, including internal wallets, deposits, withdrawals, exchanges, transfers, digital asset services, card services where available, and payment or transfer services through third parties.
Digital Assets or Virtual Currencies means any cryptocurrencies, digital tokens, blockchain-based assets, or similar assets supported by the Platform from time to time.
Internal Balance means the balance displayed within the user’s Account on the Platform, which reflects internal records, rights, or operational claims depending on the nature of the service and the relevant service providers. It does not necessarily mean that the user owns private keys or has direct control over external blockchain assets.
Third-Party Service Providers means any third party involved in facilitating, providing, processing, or executing any service available through the Platform, including payment providers, liquidity providers, card providers, agents, financial institutions, blockchain networks, infrastructure providers, or compliance and verification providers.
Applicable Laws means any laws, regulations, rules, orders, regulatory requirements, judicial requirements, or compliance obligations applicable to the user, the Company, the service, or the relevant service provider.
2. Acceptance and Changes to These Terms
2.1 By using, registering for, or accessing the Platform or any of its services, you agree to be bound by these Terms and any additional policies or terms published on the Platform or incorporated by reference, including the Privacy Policy, AML & KYC Policy, Risk Policy, and any service-specific terms.
2.2 The Company reserves the right to amend, update, remove, or add to any part of these Terms at any time. Any amendments become effective once published on the Platform, unless otherwise stated.
2.3 Your continued use of the Platform after any amendment is published constitutes your acceptance of the amended Terms.
2.4 Certain services may be subject to additional terms of Third-Party Service Providers. By using such services, you acknowledge and agree to comply with any additional terms, restrictions, or requirements that apply to them.
3. Eligibility and Use of the Platform
3.1 You must be at least 18 years old to use the Platform.
3.2 You represent and warrant that:
you have the legal capacity to enter into a binding agreement;
you are not using the Platform on behalf of any third party without the Company’s express approval;
you are not subject to sanctions, restrictions, or prohibitions that prevent you from using the Services;
you are not located in a jurisdiction where the Platform’s services are prohibited or restricted;
you will not use the Platform for any illegal, fraudulent, or prohibited purpose, or in breach of these Terms.
3.3 The Company reserves the right to refuse service, restrict, suspend, or terminate any Account at its sole discretion, particularly where there are compliance, security, operational, or legal risks.
4. Registration and Identity Verification
4.1 To use certain services, you may be required to create an Account and provide personal information, verification documents, contact details, or additional information.
4.2 You represent that all information provided by you is accurate, complete, and up to date, and you undertake to update such information if it changes.
4.3 The Company may, directly or through third parties, conduct identity verification, sanctions screening, source of funds reviews, activity monitoring, and any other compliance procedures it considers necessary.
4.4 The Company may request additional information or documents at any time, including proof of identity, proof of address, source of funds, source of wealth, transaction purpose, or any other supporting documents.
4.5 Failure to provide requested information, or providing inaccurate or misleading information, may result in Account restrictions, service suspension, transaction refusal, or Account closure.
5. Account Security and User Responsibility
5.1 You are solely responsible for maintaining the confidentiality and security of your login credentials, password, verification codes, email account, communication devices, authentication applications, and any method connected to your Account.
5.2 You are responsible for all activities and transactions carried out through your Account, whether performed by you or by any person who gains access to your Account, device, or information.
5.3 You must not:
share your password or verification codes with any party;
allow any person to remotely access your device while using the Platform;
share your screen while logged into your Account;
use unsecured devices or networks;
ignore security warnings or verification requests.
5.4 The Company shall not be liable for any loss or damage resulting from compromise of the user’s device, phishing, malware, remote access tools, social engineering, credential theft, or any security weakness in the user’s environment.
5.5 You must immediately notify the Company if you suspect any unauthorised access or suspicious activity in your Account.
6. Prohibited Uses
You must not use the Platform or any of its services for any of the following activities:
money laundering or terrorist financing;
fraud, deception, theft of funds or assets;
sanctions evasion or circumvention of regulatory restrictions;
use of accounts or payment methods belonging to third parties without authorisation;
sending or receiving funds connected to illegal activities;
using the Platform for illegal gambling, darknet activity, ransomware-related activity, or other high-risk activities;
abusing the Services or attempting to bypass transaction limits or verification procedures;
introducing malware or attempting to hack, disrupt, or disable the Platform;
using the Platform in a way that harms users, the Company, or Third-Party Service Providers.
The Company reserves the right to take any appropriate action, including refusing, suspending, or cancelling transactions, restricting the Account, freezing balances, requesting additional documents, closing the Account, or reporting to competent authorities.
7. Nature of Balances and Assets within the Account
7.1 The Platform may display internal balances to users in supported fiat currencies or Digital Assets.
7.2 You acknowledge that balances displayed within your Account may represent internal records, operational claims, or accounting balances depending on the nature of the service, and do not necessarily mean that you own private keys or have direct control over external digital assets.
7.3 Eligible assets or balances associated with your Account remain for your benefit in principle; however, access to, use of, transfer of, or withdrawal of such assets or balances may be subject to technical restrictions, compliance procedures, security reviews, transaction limits, Third-Party Service Provider restrictions, and Applicable Laws.
7.4 The Company does not guarantee the availability of any Digital Asset, currency, network, or payment method at all times.
7.5 The Company shall not be responsible for price fluctuations, changes in the value of Digital Assets or currencies, or any losses resulting from markets, liquidity, networks, or Third-Party Service Providers.
8. Deposits
8.1 You must strictly follow the deposit instructions displayed within your Account, including the currency, network, address, tag or memo where required, limits, and applicable fees.
8.2 A deposit is not considered complete until it has been confirmed, verified, accepted by the Platform or the relevant service provider, and reflected in your Account balance.
8.3 Any deposit may be refused, delayed, or reviewed for compliance, security, technical, or operational reasons.
8.4 You are solely responsible for ensuring the accuracy of all deposit details, including the currency, network, address, tag, or memo where applicable.
8.5 The Company does not guarantee the recovery of any amount sent incorrectly, incompletely, or to an unsupported network, address, or currency.
9. Unsupported, High-Risk, or Incorrect Crypto Deposit Policy
9.1 Users must send Digital Assets only through the supported currencies, networks, and addresses displayed within their Account at the time of making the deposit.
9.2 The following cases are considered incorrect, unsupported, or high-risk deposits, including without limitation:
sending an unsupported coin or token;
sending a Digital Asset through an unsupported network;
sending an asset to an old, deleted, or non-designated address;
sending an asset that requires a memo, tag, or note without entering it or by entering it incorrectly;
sending a counterfeit, non-genuine, or unapproved smart-contract token;
receiving a payment that is considered high-risk by the service provider, analytics tools, or compliance systems;
sending assets from addresses, platforms, or entities associated with fraud, sanctions, or unlawful activity risks;
returning a crypto payment originally sent from the Platform to an address that does not directly belong to the user’s Account, but instead to a main address, omnibus address, or service provider address.
9.3 If any of the above cases occur, the Company or the relevant service provider reserves the right to disable, delete, or change the deposit address assigned to the user, restrict future deposits, reject the transaction, or subject the Account to a compliance or security review.
9.4 If it is technically, operationally, and compliantly possible to access, identify, or recover the amount, the Company may, at its sole discretion, do one of the following:
credit the amount, or its equivalent, to the user’s Account within Kazawallet; or
return the amount to the sending address or to another address accepted by the Company or the service provider, if possible and permitted.
9.5 Neither the Company nor the service providers are obligated to recover, credit, or return any amount sent incorrectly or through an unsupported method, and there is no guarantee that recovery will be possible.
9.6 Any recovery attempt, manual processing, or return of funds shall be subject to administrative, operational, network, service provider, and compliance fees equal to 10% of the amount, with a minimum fee of USD 50 or its equivalent. These fees include network costs, manual processing costs, and service provider expenses, unless the Company decides otherwise at its sole discretion.
9.7 Recovery or manual processing requests, if accepted, will be handled within an estimated period of up to 7 business days from the date on which all required information is received from the user. This period does not include any delays caused by blockchain networks, service providers, security reviews, or compliance procedures.
9.8 The user must submit any claim relating to an incorrect, unsupported, missing, or returned deposit within no more than two months from the date of the transaction. After this period, the user’s right to request any processing, recovery, refund, or compensation relating to that transaction shall expire to the maximum extent permitted by law.
9.9 If the user or any external party returns a crypto payment originally sent from Kazawallet, the user acknowledges that the amount may not return directly to the user’s Account and may arrive at a main address, service provider address, or omnibus address. Any attempt to identify, recover, credit, or return such amount shall be subject to the same terms, fees, and timeframes set out in this section.
9.10 You are solely responsible for all losses resulting from sending Digital Assets incorrectly, through an unsupported network, to an incorrect address, without the required tag, or from a high-risk source.
10. Withdrawals and Transfers
10.1 You must ensure the accuracy of all withdrawal or transfer details before confirming the transaction, including the address, network, account, name, phone number, tag, memo, or any other required information.
10.2 Once a withdrawal or transfer request has been confirmed and processed, the transaction may be final and irreversible.
10.3 Withdrawals and transfers may be subject to daily or monthly limits, or limits based on verification level, service type, country, or service provider.
10.4 The Company or service providers may delay, refuse, or suspend any withdrawal or transfer request for security, compliance, operational, technical, or legal reasons.
10.5 The Company shall not be liable for losses resulting from incorrect or incomplete information provided by the user.
11. Exchange and Exchange Rates
11.1 The Platform may allow users to exchange currencies or Digital Assets according to the prices and fees displayed on the Platform.
11.2 You acknowledge that exchange rates may change rapidly and that the final rate is the rate displayed and accepted at the time the transaction is executed.
11.3 All completed exchange transactions are final and non-cancellable, except where the Company decides otherwise due to a confirmed technical error or at its sole discretion.
11.4 The Company shall not be liable for market fluctuations, price changes, liquidity differences, or delays caused by service providers or networks.
12. Agents, Cash Transactions, and Local Payment Methods
12.1 The Platform may allow users to access deposit, withdrawal, or transfer services through local agents, local payment methods, or third parties.
12.2 Any agent, third party, or local payment method may be subject to separate terms, procedures, limits, fees, and verification requirements.
12.3 Users must not carry out any cash or local transaction that violates Applicable Laws, involves an unauthorised third party, or has an unclear source of funds.
12.4 The Platform may request proofs, receipts, documents, or additional verification before accepting, approving, or completing any transaction through agents or local payment methods.
12.5 The Company shall not be liable for any error, delay, refusal, or misconduct by an agent or third party outside the Company’s direct control, except where required by Applicable Law.
12.6 The Company reserves the right to cancel, suspend, or review any cash or local transaction where there are indicators of fraud, misuse, compliance breach, or unauthorised third-party use.
13. Card Services
13.1 The Platform may provide access to card services, card top-up services, or related services through providers, issuers, or third parties.
13.2 Card services are subject to their own separate terms, in addition to the terms of the service providers, issuer, network, or processor.
13.3 In the event of any conflict between these Terms and the specific card service terms, the specific card service terms shall prevail in relation to that service.
14. Fees
14.1 The Company may charge fees for the use of the Services, including deposit, withdrawal, exchange, processing, recovery, transfer, or other operational fees.
14.2 Fees are displayed within the Platform or in the relevant policies or notices and may vary depending on the currency, network, country, payment method, or service provider.
14.3 The Company reserves the right to amend fees at any time. Your continued use of the Services after fees are displayed or updated constitutes your acceptance of them.
14.4 Additional fees may be charged by service providers, blockchain networks, financial institutions, agents, or other third parties, and you acknowledge that such fees may be outside the Company’s control.
15. Suspension, Restriction, and Account Termination
15.1 The Company may, at any time and at its sole discretion, suspend, restrict, or terminate your Account or access to any service, with or without prior notice, where there are security, compliance, operational, or legal reasons, or where a breach of these Terms is suspected.
15.2 Decisions to restrict, suspend, or terminate may be based on confidential security, fraud, compliance, or risk assessment criteria. The Company is not obligated to disclose such criteria or their details.
15.3 After Account termination, the Company may, after deducting any fees, liabilities, or outstanding amounts, provide an appropriate process for the withdrawal of eligible remaining balances, subject to compliance and security reviews and provided that there are no legal, operational, or service-provider restrictions.
15.4 The Company is not obligated to complete any withdrawal or return any balance where doing so is prohibited or restricted by law, compliance procedures, orders of competent authorities, or service-provider restrictions.
16. Investigations and Compliance
16.1 The Company may conduct internal reviews, compliance investigations, security investigations, or operational reviews where necessary.
16.2 During any review or investigation, the Company may:
delay transactions;
restrict withdrawals or deposits;
request additional information;
suspend certain services;
freeze or restrict the Account;
refuse or cancel a transaction;
report to competent authorities or relevant service providers where necessary.
16.3 The Company is not obligated to disclose details of investigations, risk indicators, information sources, compliance mechanisms, or internal review results if doing so may harm security, compliance, partners, users, or the Company.
17. Goodwill Settlements
17.1 The Company reserves the right, at its sole discretion and without any admission of liability, wrongdoing, fault, regulatory breach, or legal obligation, to offer goodwill resolutions, temporary accommodations, credits, refunds, or financial settlements in exceptional situations, disputes, complaints, security-related incidents, operational interruptions, or customer service matters.
17.2 Any goodwill resolution or settlement shall not constitute an acknowledgment of liability, fault, regulatory status, unauthorised activity, or legal responsibility by the Company or any related party.
17.3 The Company may require that acceptance of any goodwill resolution or settlement be final and fully resolves the matter subject to the settlement, in accordance with the terms specified in the offer or relevant communications.
18. Limitation of Liability
18.1 The Platform and Services are provided on an “as is” and “as available” basis, without any express or implied warranties.
18.2 The Company does not guarantee that the Platform or Services will always be available, error-free, uninterrupted, timely, secure, or free from operational or security risks.
18.3 To the maximum extent permitted by law, the Company, its directors, employees, agents, or service providers shall not be liable for any direct, indirect, incidental, special, consequential, punitive losses, or loss of profits, opportunities, data, reputation, or asset value arising from the use of, or inability to use, the Platform.
18.4 The limitation of liability includes, without limitation, losses resulting from:
volatility of Digital Asset or currency prices;
user errors in addresses, networks, or payment details;
compromise of the user’s device, Account, email, or verification methods;
blockchain network delays or failures;
restrictions or errors by Third-Party Service Providers;
regulatory or legal changes;
technical downtime, maintenance, or failures;
irreversible transactions;
use of services that are prohibited in the user’s country.
19. Indemnification and Protection of the Company
19.1 You agree to indemnify, defend, and hold harmless the Company from and against any claims, losses, damages, costs, liabilities, or expenses arising from:
your use of the Platform or Services;
your breach of these Terms;
your breach of Applicable Laws;
your provision of inaccurate or misleading information;
your use of accounts, funds, payment methods, or devices belonging to third parties;
any fraudulent, abusive, or unauthorised activity by you or through your Account.
20. Platform Announcements and Notices
20.1 The Company may publish notices, updates, warnings, fee changes, limit changes, or term changes through the Platform, email, application, or available communication channels.
20.2 The user is responsible for monitoring notices and updates published on the Platform.
20.3 The Company shall not be liable for any loss resulting from the user ignoring notices, instructions, or warnings.
21. Risks Associated with Digital Assets
21.1 You acknowledge that Digital Assets are high-risk and volatile and may lose a substantial part or all of their value.
21.2 You acknowledge that blockchain transactions may be final and irreversible, and that networks may experience delays, congestion, forks, errors, or attacks.
21.3 There is no government guarantee or public insurance covering losses of Digital Assets, and there may be no central authority to refer to for fund recovery.
21.4 You are solely responsible for assessing the risks associated with using Digital Assets and the Platform.
22. Governing Law and Dispute Resolution
22.1 These Terms shall be governed by and construed in accordance with the laws of England and Wales, unless mandatory laws in another jurisdiction require otherwise.
22.2 The parties shall seek to resolve any dispute amicably within 30 days from the date on which one party notifies the other of the dispute.
22.3 If the dispute is not resolved amicably, it may be referred to the competent courts under the applicable law, subject to any mandatory rules that may apply to consumers depending on their jurisdiction.
23. General Provisions
23.1 These Terms, together with the policies and terms incorporated by reference, constitute the entire agreement between the user and the Company regarding the use of the Platform.
23.2 If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain effective to the maximum extent permitted by law.
23.3 The Company’s failure to exercise any right shall not be considered a waiver of that right.
23.4 The Company may assign or transfer its rights or obligations under these Terms to any related entity, legal successor, or third party without the user’s consent, provided that this does not conflict with Applicable Laws.
23.5 The user may not assign their rights or obligations under these Terms without the Company’s prior written approval.
23.6 If these Terms are available in more than one language, the English version shall prevail in the event of any conflict or difference in interpretation.
24. Account Closure and Data Requests
You may request account closure by contacting the support team through the Help Center or support email. Account closure may be subject to completion of pending transactions, settlement of any outstanding fees or obligations, security procedures, compliance reviews, legal obligations, and record-retention requirements.
Requests relating to access to personal data, correction, deletion, or restriction of processing will be handled in accordance with the Privacy Policy and applicable data protection laws. Please note that certain records may be retained where necessary for compliance, fraud prevention, dispute resolution, accounting, tax, legal, or regulatory purposes.
25. Contact
For any questions, complaints, or support requests, please contact us through:
Help Center: https://www.kazawallet.com/help
Email: support.kazawallet@kasroad.com